Non-PropertyCoverage
B2
Connect each billing account to the physical service point, asset, or meter, and make that link visible on a map or service register. When the city can see exactly which standpipe, waste route, sewer connection, parking permit space, or facility belongs to which account, it becomes much harder for active users to remain invisible. This also improves day-to-day coordination between operations and revenue teams.
- Timeline
- 1-3 years
- Delivery difficulty
- Not specified
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Non-PropertyCoverage
C2
Give recurring users, traders, or operators a simple official ID, tag, or permit that matches the charge period they normally use. This makes it much easier for collectors and supervisors to know who should be paying, reduces repeat cash handling for frequent users, and helps distinguish authorised users from casual or unauthorised ones.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyCoverage
A3
Run a focused campaign inviting unlicensed businesses to come forward within a fixed window, often paired with lighter entry conditions or limited relief from back-penalties. This can quickly widen the licensing base where businesses have stayed outside the system because they fear arrears, harassment, or a long back-and-forth with the administration. It works best as a one-off reset followed by firmer follow-up.
- Timeline
- 6-12 months campaign
- Delivery difficulty
- Not specified
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Non-PropertyCoverage
B3
Make new accounts automatic wherever a clear trigger exists. When a user connects to a service, takes over a municipal stall, receives waste collection, begins using a slaughter facility, or activates another service point, that event should immediately create or update the billing account. This turns service growth into revenue without waiting for special clean-up drives.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyCoverage
C13
Keep a live record of who is entitled to which stall, bay, table, route slot, or operating point, and compare it regularly to who is actually occupying or using it. In many markets, terminals, and parking areas, leakage begins when the physical space is known but the operator record drifts, informal subletting becomes normal, or vacant and occupied positions are not updated. A regular reconciliation closes that visibility gap.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyCoverage
A7
Create a single digital register with a unique ID for each licensed business. This lets the municipality track first registration, renewal history, fees due, payments, inspections, and corrections in one place. For licensing streams, a reliable register is the basic infrastructure that keeps coverage from collapsing after an initial clean-up.
- Timeline
- 1-3 years
- Delivery difficulty
- Not specified
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Non-PropertyCoverage
B12
Create a fast way to update the account when a user moves, a tenant changes, a stall changes hands, or a service point is subdivided or merged. Many coverage and arrears problems begin when the account no longer matches the current user. Fast change management protects both revenue and user trust.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyCoverage
A12
Keep the register realistic by checking regularly which businesses have closed, moved, changed activity, or become dormant. Good roll maintenance matters as much as finding new businesses because stale records distort coverage statistics, waste staff time, and make enforcement less credible. Clear dormancy and reactivation rules help the city focus on live businesses.
- Timeline
- Less than a year; repeat each cycle
- Delivery difficulty
- Not specified
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Non-PropertyLiability
C3
Put the approved rates where users can see them - at gates, in markets, at bus parks, in parking areas, at slaughterhouses, and on official municipal channels. State clearly what is payable, by whom, and how often. Public visibility reduces overcharging, undercharging, and bargaining at the point of collection.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyLiability
B4
Produce a practical guide showing exactly which tariff applies to which user type, property type, service level, or activity. Many user-fee systems lose money because staff apply the wrong rule to mixed-use premises, commercial users, shared services, or special categories. A short decision guide can sharply reduce routine underbilling without changing the tariff itself.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyLiability
C4
Give collectors a one-page operational matrix that translates the formal schedule into something usable in the field. It should show the chargeable unit, amount due, period covered, and any valid exception. This helps reduce frontline discretion and makes supervision easier because managers can compare what should have been charged with what was actually collected.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyLiability
A4
Replace ad hoc classification with a short operational guide that helps staff place each business in the correct activity class. The guide should handle common borderline cases, mixed activities, home-based businesses, and seasonal operations in a predictable way. This improves fairness, reduces argument at the counter, and makes the written fee schedule usable in day-to-day practice.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyLiability
B5
Improve how the city measures the basis on which the fee is charged. Depending on the service, that may mean functioning meters, better meter reading, occupancy counts, bin counts, frontage measures, trip counts, or another practical proxy. Where the usage basis is weak, even a good tariff schedule will produce weak bills.
- Timeline
- 1-3 years
- Delivery difficulty
- Not specified
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Non-PropertyLiability
A5
Review how current fee bands are being applied in practice and correct routine underbilling caused by wrong bands, outdated turnover proxies, weak evidence standards, or legacy informal arrangements. The aim is not a full policy redesign. It is simply to make sure the existing schedule is being applied as intended to the businesses already in the system.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyLiability
B6
Clarify who qualifies for lifeline tariffs, subsidies, exemptions, or other special treatment, and make sure those decisions are recorded properly. In many fee systems, the problem is not only low tariffs but uncontrolled exceptions that spread far beyond the intended group. Tightening the treatment of special cases can improve both fairness and revenue.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyLiability
A6
Require every waiver, discount, or special treatment to be grounded in a written rule and recorded against the account. Many licensing systems lose revenue not because the schedule is weak, but because informal exceptions become normal practice over time. Tightening exception control can restore fairness quickly without changing headline rates.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyLiability
B13
Where user fees depend on measured consumption or usage, strengthen the routine around readings, estimates, and abnormal cases. Many systems lose revenue not because tariffs are wrong, but because meters are not read on time, estimated bills continue for too long, or suspiciously low readings are never reviewed. A simple discipline on route planning, reading evidence, and exception review can materially improve the accuracy of billed charges.
- Timeline
- Less than a year
- Delivery difficulty
- Not specified
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Non-PropertyLiability
A14
Use a simple risk model to focus limited inspection effort on businesses that are most likely to be misclassified, under-banded, or effectively operating outside the licensed activity. Instead of checking everyone, inspectors target sectors, locations, or account patterns that indicate probable underbilling. This helps the city correct fee application more fairly and makes enforcement effort more productive.
- Timeline
- 1-3 years
- Delivery difficulty
- Not specified
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Property TaxCompliance
PT-COM-01
Issue clear, standard bills that explain in plain language what is due, why it is due, when it is due, and how it can be paid. Better bills reduce disputes, make reminders and enforcement more credible, and help taxpayers see the system as rule-based rather than arbitrary.
- Timeline
- 1–2 years
- Delivery difficulty
- Medium
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Property TaxCompliance
PT-COM-02
Use a practical mix of digital delivery and hand delivery so that taxpayers actually receive their bills. A city cannot credibly enforce or penalise non-payment if large numbers of taxpayers never got a notice in the first place.
- Timeline
- < 1 year
- Delivery difficulty
- Medium
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Property TaxCompliance
PT-COM-03
Send short, time-bound reminders shortly before and after due dates so willing taxpayers do not slide into late payment by default. Reminder routines are cheap, visible, and often generate one of the fastest compliance gains.
- Timeline
- < 1 year
- Delivery difficulty
- Low
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Property TaxCompliance
PT-COM-04
Expand payment beyond city headquarters by using bank agents, mobile money, online channels, or nearby ward counters. Making payment easier usually improves compliance faster than adding tougher enforcement on top of an inconvenient payment system.
- Timeline
- < 1 year to launch
- Delivery difficulty
- Medium
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Property TaxCompliance
PT-COM-05
Let taxpayers who struggle with annual lump sums pay in smaller, scheduled installments under clear rules. This helps the willing stay inside the system and can reduce avoidable arrears without weakening the bill itself.
- Timeline
- < 1 year
- Delivery difficulty
- Medium
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Property TaxCompliance
PT-COM-06
Offer a modest, time-limited discount for taxpayers who pay early. This can pull revenue forward, build a habit of prompt payment, and create a positive signal before tougher arrears follow-up begins.
- Timeline
- < 1 year
- Delivery difficulty
- Low
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